How can we help you?
We want your experience with us to be as effortless as possible. Explore our help center to get all the answers you need.
legal area

How can I order a product?
How can I find the correct ring size for me?
By default, most of our rings come in comfortable adjustable sizes. However, if you want to order by size, each product page includes a Size Guide located next to the size selection menu. It’s there to help you choose the right fit with confidence. If you still have questions or need further assistance, feel free to reach out to us at info@lyxnarijewelry.com.
Is your jewelry handmade?
How can I contact you?
For any question, clarification or comment, you can contact us via email at info@lyxnarijewelry.com or directly through our Instagram page: @lyxnari_jewelry.
You can also visit the Contact section & use our contact form.
Can I cancel my order?
You can cancel your order if it’s not a custom product and only before it’s been shipped, without any charge. For more information, please visit the Terms of Use & Return Policy section.
Can I return or exchange products?
Exchanges for other products or refunds can be made within 15 days from the date of delivery. Custom orders & unique products cannot be exchanged or refunded. For more information, please visit our Terms of use & Return Policy section.
Which countries do you accept orders from?
Can you gold-plate my jewelry?
Yes, we can gold-plate your favourite jewelry! We suggest double or triple plating (in order for it to last longer) and each plating costs 3-7€, depending on the product. Please contact us at info@lyxnarijewelry.com for more info & inquiries.