How can we help you?

We want your experience with us to be as effortless as possible. Explore our help center to get all the answers you need.

legal area
How can I order a product?
You don’t need to register to shop on lyxnarijewelry.com, although creating an account gives you access to special features and customer-only services. To place an order, simply add your selected items to the cart. When you’re ready, continue to checkout. You’ll see the full amount for your order and choose your preferred payment method to finalize the purchase. Once your order is successfully completed, we’ll send you an email with a detailed summary. That’s your confirmation that everything went through. When your order ships, you’ll get another email with all the shipping details so you can track it.
How can I find the correct ring size for me?

By default, most of our rings come in comfortable adjustable sizes. However, if you want to order by size, each product page includes a Size Guide located next to the size selection menu. It’s there to help you choose the right fit with confidence. If you still have questions or need further assistance, feel free to reach out to us at info@lyxnarijewelry.com.

Is your jewelry handmade?
All of our jewelry is handcrafted with care in our workshop in Greece. Each piece is thoughtfully designed and made using premium materials, combining craftsmanship with knowledge of traditional silversmithing techniques. We exclusively work with Sterling Silver 925 and natural semi-precious stones.
How can I contact you?

For any question, clarification or comment, you can contact us via email at info@lyxnarijewelry.com or directly through our Instagram page: @lyxnari_jewelry.
You can also visit the Contact section & use our contact form.

Can I cancel my order?

You can cancel your order if it’s not a custom product and only before it’s been shipped, without any charge. For more information, please visit the Terms of Use & Return Policy section.

Can I return or exchange products?

Exchanges for other products or refunds can be made within 15 days from the date of delivery. Custom orders & unique products cannot be exchanged or refunded. For more information, please visit our Terms of use & Return Policy section. 

Which countries do you accept orders from?
We accept orders from all over the world! As you place an order, please keep in mind there may be special feeds & taxes applied upon delivery, depending on the legislation of your country (for countries outside the EU). For more information on this, please visit our Shipping Policy section.
Can you gold-plate my jewelry?

Yes, we can gold-plate your favourite jewelry! We suggest double or triple plating (in order for it to last longer) and each plating costs 3-7€, depending on the product. Please contact us at info@lyxnarijewelry.com for more info & inquiries.